> For the complete documentation index, see [llms.txt](https://ezbuyjapan.gitbook.io/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ezbuyjapan.gitbook.io/help-center/for-buyers.md).

# FOR BUYERS

- [First time users](https://ezbuyjapan.gitbook.io/help-center/for-buyers/first-time-users.md)
- [Shopping Guide from Website](https://ezbuyjapan.gitbook.io/help-center/for-buyers/first-time-users/shopping-guide-from-website.md)
- [About Janbox wallet](https://ezbuyjapan.gitbook.io/help-center/for-buyers/first-time-users/about-janbox-wallet.md)
- [Download mobile apps](https://ezbuyjapan.gitbook.io/help-center/for-buyers/first-time-users/download-mobile-apps.md)
- [Usage Guide](https://ezbuyjapan.gitbook.io/help-center/for-buyers/usage-guide.md)
- [About auction credit](https://ezbuyjapan.gitbook.io/help-center/for-buyers/usage-guide/about-auction-credit.md)
- [Quick order tool extension](https://ezbuyjapan.gitbook.io/help-center/for-buyers/usage-guide/quick-order-tool-extension.md)
- [Shipping process](https://ezbuyjapan.gitbook.io/help-center/for-buyers/usage-guide/shipping-process.md)
- [How to place bids](https://ezbuyjapan.gitbook.io/help-center/for-buyers/usage-guide/how-to-place-bids.md)
- [Sniper bid](https://ezbuyjapan.gitbook.io/help-center/for-buyers/usage-guide/sniper-bid.md)
- [Payment](https://ezbuyjapan.gitbook.io/help-center/for-buyers/payment.md)
- [For Vietnamese user](https://ezbuyjapan.gitbook.io/help-center/for-buyers/payment/for-vietnamese-user.md)
- [Payment methods](https://ezbuyjapan.gitbook.io/help-center/for-buyers/payment/payment-methods.md)
- [About package storage](https://ezbuyjapan.gitbook.io/help-center/for-buyers/payment/about-package-storage.md)
- [Shipping](https://ezbuyjapan.gitbook.io/help-center/for-buyers/shipping.md)
- [Shipping fee calculator](https://ezbuyjapan.gitbook.io/help-center/for-buyers/shipping/shipping-fee-calculator.md)
- [Domestic Shipping](https://ezbuyjapan.gitbook.io/help-center/for-buyers/shipping/domestic-shipping.md)
- [Shipping Method](https://ezbuyjapan.gitbook.io/help-center/for-buyers/shipping/shipping-method.md)
- [Optional service](https://ezbuyjapan.gitbook.io/help-center/for-buyers/optional-service.md)
- [Shipping Method](https://ezbuyjapan.gitbook.io/help-center/for-buyers/optional-service/shipping-method.md)
- [Insurance service](https://ezbuyjapan.gitbook.io/help-center/for-buyers/optional-service/insurance-service.md)
- [Photo service](https://ezbuyjapan.gitbook.io/help-center/for-buyers/optional-service/photo-service.md): Janbox supports you to take photos of packages at warehouse. You can confirm the quantity and packing status before they are delivered.
- [Inspection service](https://ezbuyjapan.gitbook.io/help-center/for-buyers/optional-service/inspection-service.md)
- [Special packaging service](https://ezbuyjapan.gitbook.io/help-center/for-buyers/optional-service/special-packaging-service.md)
- [Term & Policies](https://ezbuyjapan.gitbook.io/help-center/for-buyers/term-and-policies.md)
- [Privacy policy](https://ezbuyjapan.gitbook.io/help-center/for-buyers/term-and-policies/privacy-policy.md)
- [Prohibited items](https://ezbuyjapan.gitbook.io/help-center/for-buyers/term-and-policies/prohibited-items.md)
- [Trade regulation](https://ezbuyjapan.gitbook.io/help-center/for-buyers/term-and-policies/trade-regulation.md)
- [Return policy](https://ezbuyjapan.gitbook.io/help-center/for-buyers/term-and-policies/return-policy.md)
- [Refund and withdrawal Policy](https://ezbuyjapan.gitbook.io/help-center/for-buyers/term-and-policies/refund-and-withdrawal-policy.md)