# Special packaging service

#### 1. What is Special Packaging Service? <a href="#id-3-1-what-is-special-packaging-service" id="id-3-1-what-is-special-packaging-service"></a>

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When using our Special Packaging Service, you could deliver large or fragile items that cannot be sent with normal packaging overseas. Some items have a large size or irregular shape such as:\
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\- Large accessories of motorbikes or cars: Tires, car heads, mufflers, etc.\
\- Instruments: Guitars, Pianos, etc.\
\- Bicycles.\
\- Bonsai tree.\
\- Other large size and heavy-weight products (products are exceeded 20kg, products are longer than 1.5m, or items with length plus the circumference is greater than 3m).\
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<figure><img src="https://storage.crisp.chat/users/helpdesk/website/61ad33a8926bac00/image_1j0wn0i.png" alt=""><figcaption></figcaption></figure>

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Janbox suggests customers use our special packaging service in the above cases to ensure the safety of their order.\
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&#xNAN;_\*\*\* Note:\*\*_\
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&#xNAN;_- Special packaging service will occur additional fees._\
_- The Special Packaging Service is optional. Janbox will decide whether to apply the special packaging._\
_- After items arrive at the Janbox warehouse, it will take several days for doing a special packaging service._\
_- Once using the special service, the shipping cost of certain items will be higher than the original cost._

#### 2. Special Packaging Service Fees <a href="#id-3-2-special-packaging-service-fees" id="id-3-2-special-packaging-service-fees"></a>

Special packing service charges depend on the size and weight of your package.\
Please contact us via email: [support@janbox.com](mailto:support@janbox.com) to get a quote.
