# For Vietnamese user

#### 1. What is Vietnamese Wallet? <a href="#id-3-1-what-is-vietnamese-wallet" id="id-3-1-what-is-vietnamese-wallet"></a>

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Vietnamese wallet is a wallet exclusively for customers in Vietnam market. Vietnamese Wallet has an online payment function to help customers pay more easily and conveniently.<br>

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/61ad33a8926bac00/image_zafxr6.png" alt=""><figcaption></figcaption></figure>

#### 2. How to Deposit money into Vietnamese Wallet? <a href="#id-3-2-how-to-deposit-money-into-vietnamese-wallet" id="id-3-2-how-to-deposit-money-into-vietnamese-wallet"></a>

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To use this payment method, your bank account needs to register for the Internet Banking service. During the ordering process, please follow the instructions for the transaction to go through:\
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Step 1: Select the “Deposit” option.\
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Step 2: A pop-up screen will appear asking you to choose a deposit method. You need to select a transfer method and select a bank you want to transfer to.\
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Step 3: Next, the screen will display the transfer information. You need to Copy the transfer content to transfer to the bank account displayed on the screen.\
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Step 4: So the steps to deposit money into your Vietnamese wallet have been completed. You need to wait 10-30 minutes for the system at Janbox to check and update the amount into your account.\
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\*\*\* Note:\*\*\
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\- *In order for the transaction to be made, the transferring bank needs to be registered to use the (Internet Banking) service.*\
*- If you have not yet registered, please contact the bank that issued the account or card. Customers need to transfer the exact payment amount to the account number & transfer content according to the created transfer payment order. Use the “Enter Details” tool to speed up the validation process.*\
*- In addition, in case you transfer the wrong transfer content, this will be your proof of payment. To manage your orders, please see details on your personal page.*