# Help Center ## Help Center - [FOR BUYERS](https://ezbuyjapan.gitbook.io/help-center/for-buyers.md) - [First time users](https://ezbuyjapan.gitbook.io/help-center/for-buyers/first-time-users.md) - [Shopping Guide from Website](https://ezbuyjapan.gitbook.io/help-center/for-buyers/first-time-users/shopping-guide-from-website.md) - [About Janbox wallet](https://ezbuyjapan.gitbook.io/help-center/for-buyers/first-time-users/about-janbox-wallet.md) - [Download mobile apps](https://ezbuyjapan.gitbook.io/help-center/for-buyers/first-time-users/download-mobile-apps.md) - [Usage Guide](https://ezbuyjapan.gitbook.io/help-center/for-buyers/usage-guide.md) - [About auction credit](https://ezbuyjapan.gitbook.io/help-center/for-buyers/usage-guide/about-auction-credit.md) - [Quick order tool extension](https://ezbuyjapan.gitbook.io/help-center/for-buyers/usage-guide/quick-order-tool-extension.md) - [Shipping process](https://ezbuyjapan.gitbook.io/help-center/for-buyers/usage-guide/shipping-process.md) - [How to place bids](https://ezbuyjapan.gitbook.io/help-center/for-buyers/usage-guide/how-to-place-bids.md) - [Sniper bid](https://ezbuyjapan.gitbook.io/help-center/for-buyers/usage-guide/sniper-bid.md) - [Payment](https://ezbuyjapan.gitbook.io/help-center/for-buyers/payment.md) - [For Vietnamese user](https://ezbuyjapan.gitbook.io/help-center/for-buyers/payment/for-vietnamese-user.md) - [Payment methods](https://ezbuyjapan.gitbook.io/help-center/for-buyers/payment/payment-methods.md) - [About package storage](https://ezbuyjapan.gitbook.io/help-center/for-buyers/payment/about-package-storage.md) - [Shipping](https://ezbuyjapan.gitbook.io/help-center/for-buyers/shipping.md) - [Shipping fee calculator](https://ezbuyjapan.gitbook.io/help-center/for-buyers/shipping/shipping-fee-calculator.md) - [Domestic Shipping](https://ezbuyjapan.gitbook.io/help-center/for-buyers/shipping/domestic-shipping.md) - [Shipping Method](https://ezbuyjapan.gitbook.io/help-center/for-buyers/shipping/shipping-method.md) - [Optional service](https://ezbuyjapan.gitbook.io/help-center/for-buyers/optional-service.md) - [Shipping Method](https://ezbuyjapan.gitbook.io/help-center/for-buyers/optional-service/shipping-method.md) - [Insurance service](https://ezbuyjapan.gitbook.io/help-center/for-buyers/optional-service/insurance-service.md) - [Photo service](https://ezbuyjapan.gitbook.io/help-center/for-buyers/optional-service/photo-service.md): Janbox supports you to take photos of packages at warehouse. You can confirm the quantity and packing status before they are delivered. - [Inspection service](https://ezbuyjapan.gitbook.io/help-center/for-buyers/optional-service/inspection-service.md) - [Special packaging service](https://ezbuyjapan.gitbook.io/help-center/for-buyers/optional-service/special-packaging-service.md) - [Term & Policies](https://ezbuyjapan.gitbook.io/help-center/for-buyers/term-and-policies.md) - [Privacy policy](https://ezbuyjapan.gitbook.io/help-center/for-buyers/term-and-policies/privacy-policy.md) - [Prohibited items](https://ezbuyjapan.gitbook.io/help-center/for-buyers/term-and-policies/prohibited-items.md) - [Trade regulation](https://ezbuyjapan.gitbook.io/help-center/for-buyers/term-and-policies/trade-regulation.md) - [Return policy](https://ezbuyjapan.gitbook.io/help-center/for-buyers/term-and-policies/return-policy.md) - [Refund and withdrawal Policy](https://ezbuyjapan.gitbook.io/help-center/for-buyers/term-and-policies/refund-and-withdrawal-policy.md) - [FOR SELLERS](https://ezbuyjapan.gitbook.io/help-center/for-sellers.md) - [Service introduction](https://ezbuyjapan.gitbook.io/help-center/for-sellers/service-introduction.md) - [About Sell in Vietnam](https://ezbuyjapan.gitbook.io/help-center/for-sellers/service-introduction/about-sell-in-vietnam.md) - [About Sell in Japan](https://ezbuyjapan.gitbook.io/help-center/for-sellers/service-introduction/about-sell-in-japan.md) - [About Sell Overseas with Javascript tags](https://ezbuyjapan.gitbook.io/help-center/for-sellers/service-introduction/about-sell-overseas-with-javascript-tags.md) - [Selling account](https://ezbuyjapan.gitbook.io/help-center/for-sellers/selling-account.md) - [Create a selling account](https://ezbuyjapan.gitbook.io/help-center/for-sellers/selling-account/create-a-selling-account.md) - [Basic information about shop account](https://ezbuyjapan.gitbook.io/help-center/for-sellers/selling-account/basic-information-about-shop-account.md) - [Shop account setting](https://ezbuyjapan.gitbook.io/help-center/for-sellers/selling-account/shop-account-setting.md) - [How to download mobile apps](https://ezbuyjapan.gitbook.io/help-center/for-sellers/selling-account/how-to-download-mobile-apps.md) - [Products](https://ezbuyjapan.gitbook.io/help-center/for-sellers/products.md) - [Create product listing](https://ezbuyjapan.gitbook.io/help-center/for-sellers/products/create-product-listing.md) - [Product registration](https://ezbuyjapan.gitbook.io/help-center/for-sellers/products/product-registration.md) - [Setting the selling price](https://ezbuyjapan.gitbook.io/help-center/for-sellers/products/setting-the-selling-price.md) - [Prohibited product list](https://ezbuyjapan.gitbook.io/help-center/for-sellers/products/prohibited-product-list.md) - [Translate product lists by countries](https://ezbuyjapan.gitbook.io/help-center/for-sellers/products/translate-product-lists-by-countries.md) - [Marketplace](https://ezbuyjapan.gitbook.io/help-center/for-sellers/marketplace.md) - [Top marketplaces](https://ezbuyjapan.gitbook.io/help-center/for-sellers/marketplace/top-marketplaces.md) - [Marketplace integration](https://ezbuyjapan.gitbook.io/help-center/for-sellers/marketplace/marketplace-integration.md) - [How to sell in multi-marketplace](https://ezbuyjapan.gitbook.io/help-center/for-sellers/marketplace/how-to-sell-in-multi-marketplace.md) - [Fulfillment & Delivery](https://ezbuyjapan.gitbook.io/help-center/for-sellers/fulfillment-and-delivery.md) - [Fulfillment centers](https://ezbuyjapan.gitbook.io/help-center/for-sellers/fulfillment-and-delivery/fulfillment-centers.md) - [Check delivery status](https://ezbuyjapan.gitbook.io/help-center/for-sellers/fulfillment-and-delivery/check-delivery-status.md) - [Return & refund process](https://ezbuyjapan.gitbook.io/help-center/for-sellers/fulfillment-and-delivery/return-and-refund-process.md) - [Shipping fee calculator](https://ezbuyjapan.gitbook.io/help-center/for-sellers/fulfillment-and-delivery/shipping-fee-calculator.md) - [Regulations & Policies](https://ezbuyjapan.gitbook.io/help-center/for-sellers/regulations-and-policies.md) - [Custom Clearance](https://ezbuyjapan.gitbook.io/help-center/for-sellers/regulations-and-policies/custom-clearance.md) - [Import/ Export procedure](https://ezbuyjapan.gitbook.io/help-center/for-sellers/regulations-and-policies/import-export-procedure.md) - [Tax & duty](https://ezbuyjapan.gitbook.io/help-center/for-sellers/regulations-and-policies/tax-and-duty.md) - [Privacy policy](https://ezbuyjapan.gitbook.io/help-center/for-sellers/regulations-and-policies/privacy-policy.md) - [Ads & Marketing](https://ezbuyjapan.gitbook.io/help-center/for-sellers/ads-and-marketing.md) - [Implement promotion campagin](https://ezbuyjapan.gitbook.io/help-center/for-sellers/ads-and-marketing/implement-promotion-campagin.md) - [Create marketing strategy](https://ezbuyjapan.gitbook.io/help-center/for-sellers/ads-and-marketing/create-marketing-strategy.md) - [Release voucher](https://ezbuyjapan.gitbook.io/help-center/for-sellers/ads-and-marketing/release-voucher.md) - [Market research & Useful information](https://ezbuyjapan.gitbook.io/help-center/for-sellers/market-research-and-useful-information.md) - [E-commerce market share](https://ezbuyjapan.gitbook.io/help-center/for-sellers/market-research-and-useful-information/e-commerce-market-share.md) - [Consumption trend](https://ezbuyjapan.gitbook.io/help-center/for-sellers/market-research-and-useful-information/consumption-trend.md) - [Top-selling products 2023 in Vietnam (updated data)](https://ezbuyjapan.gitbook.io/help-center/for-sellers/market-research-and-useful-information/top-selling-products-2023-in-vietnam-updated-data.md) - [Value-add services](https://ezbuyjapan.gitbook.io/help-center/for-sellers/value-add-services.md) - [Javascript tag implement](https://ezbuyjapan.gitbook.io/help-center/for-sellers/value-add-services/javascript-tag-implement.md) - [Proxy payment](https://ezbuyjapan.gitbook.io/help-center/for-sellers/value-add-services/proxy-payment.md) - [Register a business](https://ezbuyjapan.gitbook.io/help-center/for-sellers/value-add-services/register-a-business.md) - [Translate documents](https://ezbuyjapan.gitbook.io/help-center/for-sellers/value-add-services/translate-documents.md) - [Photo shooting service](https://ezbuyjapan.gitbook.io/help-center/for-sellers/value-add-services/photo-shooting-service.md) - [FAQs](https://ezbuyjapan.gitbook.io/help-center/faqs.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://ezbuyjapan.gitbook.io/help-center/for-buyers.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.