# First time users

### What is Janbox? <a href="#id-2-what-is-janbox" id="id-2-what-is-janbox"></a>

\
\
Janbox is a cross-border e-commerce platform that allows you to purchase and auction billions of items from Japan and the United States. We ship to over 220 countries across the world swiftly and easily, while also reducing shipping costs with our free repacking service.

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/61ad33a8926bac00/image_1gh82o5.png" alt=""><figcaption></figcaption></figure>

#### How to use Ezbuy Japan Service <a href="#id-3-how-to-use-janbox-service" id="id-3-how-to-use-janbox-service"></a>

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/61ad33a8926bac00/image_dlm28i.png" alt=""><figcaption></figcaption></figure>

#### Ezbuy Japan Optional Service  Service flow  ![](https://storage.crisp.chat/users/helpdesk/website/e00a558a673c2800/49e18672-19b1-45df-821c-d8f989_ryb80p.png)  Step 01 <a href="#id-3-janbox-optional-service" id="id-3-janbox-optional-service"></a>

**Search Items and check price**\
\
Search for your favourite\
items and buy it or place a\
bid. Confirm item’s price\
and service fee.\
\
![](https://storage.crisp.chat/users/helpdesk/website/a9b4b627edd8e80/6ffe272d-30c2-44d0-a804-a073e9_b16eo0.png)\
\
![](https://storage.crisp.chat/users/helpdesk/website/e967f005f84d6800/8f840e19-9fef-4f10-a70c-884f4a_yffviw.png)\
\
**Step 02**

**Check out item throught Janbox**\
\
The first charge for your\
order: Item’s price, Service\
fee.\
\
![](https://storage.crisp.chat/users/helpdesk/website/daee96f03de6680/c2fec8da-f093-45fd-97e8-833fbe_c44b15.png)\
\
![](https://storage.crisp.chat/users/helpdesk/website/35589dfb54907000/fa784a88-b968-4bf5-94c0-adef2a_1t5hx0y.png)\
\
**Step 03**

**The second Charge**\
\
Select Shipping method\
and Pay for your\
International shipping fee,\
Optional service, Domestic\
shipping fee.\
\
![](https://storage.crisp.chat/users/helpdesk/website/3f9797205b09c200/8e2e4671-9000-4afe-b70b-b9f432_1juolgr.png)\
\
![](https://storage.crisp.chat/users/helpdesk/website/5019c244facf7c00/6bff1f72-6539-4358-bf83-cdff5c_qvduof.png)\
\
**Step 04**

**Get your Package delivered**\
\
Get your nicely packaged\
items.\
\
Wait for items to arrive Ezbuy's warehouse<br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ezbuyjapan.gitbook.io/help-center/for-buyers/first-time-users.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.