# First time users

### What is Janbox? <a href="#id-2-what-is-janbox" id="id-2-what-is-janbox"></a>

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Janbox is a cross-border e-commerce platform that allows you to purchase and auction billions of items from Japan and the United States. We ship to over 220 countries across the world swiftly and easily, while also reducing shipping costs with our free repacking service.

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/61ad33a8926bac00/image_1gh82o5.png" alt=""><figcaption></figcaption></figure>

#### How to use Ezbuy Japan Service <a href="#id-3-how-to-use-janbox-service" id="id-3-how-to-use-janbox-service"></a>

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/61ad33a8926bac00/image_dlm28i.png" alt=""><figcaption></figcaption></figure>

#### Ezbuy Japan Optional Service  Service flow  ![](https://storage.crisp.chat/users/helpdesk/website/e00a558a673c2800/49e18672-19b1-45df-821c-d8f989_ryb80p.png)  Step 01 <a href="#id-3-janbox-optional-service" id="id-3-janbox-optional-service"></a>

**Search Items and check price**\
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Search for your favourite\
items and buy it or place a\
bid. Confirm item’s price\
and service fee.\
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![](https://storage.crisp.chat/users/helpdesk/website/a9b4b627edd8e80/6ffe272d-30c2-44d0-a804-a073e9_b16eo0.png)\
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![](https://storage.crisp.chat/users/helpdesk/website/e967f005f84d6800/8f840e19-9fef-4f10-a70c-884f4a_yffviw.png)\
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**Step 02**

**Check out item throught Janbox**\
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The first charge for your\
order: Item’s price, Service\
fee.\
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![](https://storage.crisp.chat/users/helpdesk/website/daee96f03de6680/c2fec8da-f093-45fd-97e8-833fbe_c44b15.png)\
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![](https://storage.crisp.chat/users/helpdesk/website/35589dfb54907000/fa784a88-b968-4bf5-94c0-adef2a_1t5hx0y.png)\
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**Step 03**

**The second Charge**\
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Select Shipping method\
and Pay for your\
International shipping fee,\
Optional service, Domestic\
shipping fee.\
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![](https://storage.crisp.chat/users/helpdesk/website/3f9797205b09c200/8e2e4671-9000-4afe-b70b-b9f432_1juolgr.png)\
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![](https://storage.crisp.chat/users/helpdesk/website/5019c244facf7c00/6bff1f72-6539-4358-bf83-cdff5c_qvduof.png)\
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**Step 04**

**Get your Package delivered**\
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Get your nicely packaged\
items.\
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Wait for items to arrive Ezbuy's warehouse<br>